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We have adapted and responded to the challenges presented by Covid-19 by changing the way we work with our customers. The results have been fantastic and very well received.

Our appointment system for bike sales and other time intensive enquiries

Bike sales and other time intensive enquiries, e.g. discussions around a new wheelset, are now done on an appointment only basis whilst the shop is closed to the general public. We can offer appointments at 09:00 or 10:00 (with a view to finishing by 11:00 when the shop opens) or from 4pm - 6pm (with a view to being finished by 6.30/7pm) Tuesday to Friday. On Saturdays the last appointment is 4pm (with a view to finishing up around 5pm).

When the weather is reasonable we can even work with you outside in our large car park at the rear of the shop.

If I make an appointment, do I have to buy?

Absolutely not, there is no obligation at all.

The appointment system allows us to give you the most value for your visit by ensuring we either have, or can get, relevant stock to suit your requirements so as not to waste your time. It means we can give you undivided attention and we can all relax and have some fun with it. It means we don’t have to worry about excessive numbers of people in the shop and can take more time to be careful around social distancing and maintaining good anti Covid procedures.

But, you can come and enjoy your appointment then go off and do whatever you like in terms of a bike purchase. We hope you will choose us of course, but it’s a relaxed environment and customer feedback so far has been excellent.

‘Walk in’ hours for general purchases

The shop is open to all from 11am – 4pm Tuesday to Saturday, closed Sunday and Monday. During these hours we are delighted to see you for your general requirements whether it be some bike cleaner, brake pads, a new helmet etc. Customer numbers in the shop are restricted to a maximum of 3 at any time and a face covering is required. All the usual and obvious rules apply, e.g. if you feel ill, please don’t visit until you are well again.

Click and Collect

We have introduced the facility for you to shop online with us and collect in store. You can pick up ‘click and collect’ items any time between the walk in hours of 11 – 4pm Tuesday to Saturday. If this just doesn’t work for you please drop us a note and let us know, we will come to a specific arrangement for you so can collect your goods at a time that is convenient for you and without having to wait any longer than is necessary. Alternatively, you can choose home delivery.

Workshop drop off/collection

If you bring your bike along to the shop between 09:00 - 17:30 Tuesday – Friday, or 09:00 – 17:00 on Saturday, and the shutters are down because we are outwith the ‘walk in’ hours, please come round to the workshop door at the rear of the shop. One of the workshop team will be pleased to check your bike in. That area of the shop is more restricted for space, so if you are coming in out the cold/rain, please stand within the marked area.

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