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We have adapted and changed the way we work with our customers. The results have been fantastic and very well received.

Our appointment system for bike sales and other time intensive enquiries

Bike sales and other time intensive enquiries, are now done on an appointment only basis. We can offer appointments from 09:00 - 17:00 Tuesday to Saturday. Early evening appointments are available to suit your work schedule as required. Please email us at info@stirlingcycles.co.uk or call us on 01786 451559 to arrange. If emailing, please include a phone number, your height, and some details of what you are interested in (unless you are not sure, in which case we are here to help you decide).

When the weather is reasonable we can even work with you outside in our large car park at the rear of the shop.

If I make an appointment, do I have to buy?

Absolutely not, there is no obligation at all.

The appointment system allows us to give you the most value for your visit by ensuring we either have, or can get, relevant stock to suit your requirements so as not to waste your time. It means we can give you undivided attention and we can all relax and have some fun with it.

But, you can come and enjoy your appointment then go off and do whatever you like in terms of a bike purchase. We hope you will choose us of course, but it’s a relaxed environment and customer feedback so far has been excellent. A personal shopping experience previously only available to celebrities.

‘Walk in’ hours for general purchases

We are available for 'walk in' sales of non time intensive items/non bike sales 11am – 4pm Tuesday to Saturday, closed Sunday and Monday. During these hours we are delighted to see you for your general requirements whether it be some bike cleaner, brake pads, a new helmet etc. All the usual and obvious rules apply, e.g. if you feel ill, please don’t visit until you are well again.

Click and Collect

We have introduced the facility for you to shop online with us and collect in store. You can pick up ‘click and collect’ items any time between 9 and 5pm Tues - Sat (from our workshop door if outwith the above 'walk in' hours, accessed via the car park at the rear of the building and signed). We will be in touch with you first to let you know all items are picked and ready for collection. Alternatively, you can choose home delivery.

Workshop drop off/collection/click and collect pick up

You can drop off/pick up your bike any time between 9 and 5pm Tues - Sat (from our workshop door if outwith the above 'walk in' hours, accessed via the car park at the rear of the building and signed).

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Here's why this operating model works for you

When buying a bike you get personal service from an experienced professional. This means you get consistency and well researched advice. No 'pot luck' in terms of who serves you as can be the case in bigger stores. No hanging around for 45 minutes waiting on a staff member becoming available. We dedicate the time to you. We are prepared. As such it's a more pleasant shopping experience for you.

Making an appointment doesn't obligate you to buy a bike. The experience is relaxed, easy going and fun 🙂

We are still offering you the flexibility to collect items during traditional shop hours when purchased via the website.

We still have dedicated hours for you each day when you can come in and browse and ask for advice etc, just like the good old days.

You can still drop off and collect your workshop jobs during traditional shop hours, No restriction. Convenience for you.

Currently, the best way to reach us is via email on: info@stirlingcycles.co.uk or pop into the shop during the walk in hours. We feel now is the time to adopt this alternative approach to running the shop. We thank you from the bottom of our hearts for supporting us and for working with us.