We offer a 30 day returns policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A few types of goods are exempt from being returned. These include perishable goods such as food, nutrition bars and gift cards - bought in store or online.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted at our discretion:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@stirlingcycles.co.uk.
Exchanges
We only replace items if they are defective or damaged. If you no longer wish to keep your item as per our return policy above send us an email at info@stirlingcycles.co.uk and send your item to: Stirling Cycles, 18b Airthrey Road, FK9 5JR.
Gifts
If you received this item as a gift and you wish to return it, you will need to provide proof of purchase and you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We will only issue a refund to the gift giver as per the terms of our returns/ refunds policy above.
Shipping
To return your product, you should mail your product to: Stirling Cycles, 18b Airthrey Road, FK9 5JR
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are also non-refundable. If you receive a refund, the initial shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.